all orders will ship within 3-5 business days from the date of payment. All packages will be sent via USPS, FEDEX, or UPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
All orders are sent via standard mail, unless noted otherwise. Notify the seller prior to making the purchase, if priority or first class mail is preferred.
If the shipping address is different from the address provided through Menteanah or PayPal, please contact us prior to payment. If the Menteanah and PayPal addresses are different, and no special instruction has been provided, we will send the order to the address provided through Menteanah.
If you are not satisfied with your purchase, please contact us by email or phone. You may request a return or exchange within 15 days of the receipt of the product. Personalized or other customized product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.